Quality management

The statement of forecast service performance must describe the classes of proposed outputs. Service Charter Section 72G of the Civil Aviation Act 1990 requires the CAA to make available to the public a Service Charter which includes: •

A statement of the standards of service which the public may expect to apply to the carrying out of the CAA’s functions; • the procedures to be followed where it is alleged that the standards were not met; and • the remedies available where it is established that the standards were not met. The current version of the CAA’s Service Charter was published in 2004. It can be viewed on the CAA’s web site. There are two principal reasons why the CAA believes it is essential to maintain a quality management system to implement civil aviation safety regulatory activities, namely: 1. The CAA’s regulatory philosophy is based on the premise that organisations exercising privileges in the aviation system are responsible for the management of the safety of their operation. This includes, in particular, ensuring that their standards and procedures are adequate to ensure compliance with appropriate safety standards and that all staff are complying with them. The CAA has taken the view that it cannot “sell” this philosophy to industry unless it adopts the same approach to its responsibilities.

2. It is imperative that the CAA manages its limited resources, strives to become more efficient, and maintains a high standard of performance of its work. The quality management system is a powerful and effective tool to support and facilitate these requirements. CAA certification to ISO 9001:2000 All CAA Groups, and consequently the CAA as a whole, have been assessed by Bureau Veritas Quality International and found to be in accordance with the relevant ISO quality standard. The CAA was first certified to ISO 9001:1994 on 1 December 1995. The CAA maintained that certification until 10 November 2003 when it was reassessed and certified to ISO 9001:2000. The latest assessment and certification were completed in December 2005. Civil Aviation Authority of New Zealand 20 ACCOUNTABILITY TO THE MINISTER Performance Agreement Section 72F of the Civil Aviation Act 1990 requires the Authority to give to the Minister a draft Performance Agreement which must include: (a) A statement of objectives in terms of section 41(2)(d) of the Public Finance Act 1989;

(b) the methods by which performance against those objectives will be measured;
(c) reporting arrangements;
(d) liabilities intended to be incurred during the year; and
(e) financial forecasts for the subsequent two years.

The Crown entities Act 2004 removes the requirement for a Performance Agreement starting with the financial year 1 July 2006 – 30 June 2007 and substitutes the nomination of provision of an Output Agreement. Statement of Intent A Statement of Intent has been prepared for the financial year 1 July 2005 – 30 June 2006 to meet the requirements of section 41D of Part V of the Public Finance Act 1989, which requires the document to include:

(a) the objectives of the Crown entity,
(b) the nature and scope of activities to be undertaken,
(c) performance targets and measures and other measures by which performance may be judged relative to the objectives,
(d) a statement of accounting policies,
(e) a statement of output objectives specifying the classes of outputs to be produced,
(f) any activities (other than those related to output classes) for which compensation will
be sought from the Crown, and
(g) other matters, including information to be supplied, as may be agreed between the responsible Minister and the Crown entity. The Statement of Intent for 1 July 2005 – 30 June 2006 also includes, where appropriate and feasible, the provisions of section 141 of the Crown Entities Act 2004, which require the Civil Aviation Authority to provide in a Statement of Intent for the financial year, 1 July 2006 – 30 June 2007 the following:
(a) Key background information on the Crown Entity and its operating environment, and
(b) forecast financial statements prepared in accordance with generally accepted accounting practices.